Towne MINI
8215 Main Street, WILLIAMSVILLE NY 14221 • Toll Free: 716-504-6464 • Service: 716-504-6464
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Brittany L., Amherst, NY Feb 15, 2012
  •   4.5
      –   Gregory M., East Aurora, NY Feb 15, 2012
  •   5.0
      –   Wallace L., Cheektowaga, NY Feb 13, 2012
  •   5.0
      –   Richard J., Tonawanda, NY Feb 10, 2012
  •   5.0
    "Greg Korduba was awesome! This is the second Mini that I have purchased from Towne, and I would go nowhere else! Everyone at Towne is friendly, fun and VERY helpful!!!!!"   –   Susan D., North Rose, NY Feb 7, 2012
  •   5.0
    "Great Service and Superb Sales and Customer Support. Greg was a Champion!!"   –   Gavin S., Pittsford, NY Feb 6, 2012
  •   5.0
      –   MINI Owner, Pittsford, NY Feb 6, 2012
  •   5.0
    "Greg, my sales consultant, is an exceptional professional. He helped me worked the deal and met all my other requests."   –   MINI Owner, Webster, NY Feb 5, 2012
  •   5.0
      –   Beth S., Gasport, NY Feb 1, 2012
  •   5.0
      –   Robert P., Buffalo, NY Feb 1, 2012
  •   5.0
    "Greg was Excellent to work with!"   –   MINI Owner, Rochester, NY Feb 1, 2012
  •   5.0
      –   MINI Owner, West Seneca, NY Jan 25, 2012
  •   5.0
      –   Ray K., Cheektowaga, NY Jan 12, 2012
  •   5.0
      –   Steven K., Duke Center, PA Jan 11, 2012
  •   4.5
      –   David P., Alden, NY Jan 9, 2012
  •   5.0
      –   Eric L., Hamburg, NY Jan 3, 2012
  •   5.0
      –   Ann D., Williamsville, NY Jan 3, 2012
  •   5.0
      –   Raymond A., Tonawanda, NY Jan 3, 2012
  •   5.0
      –   Thomas H., Hornell, NY Dec 31, 2011
  •   5.0
      –   Franco D., Hamburg, NY Dec 22, 2011
  •   5.0
      –   Shannon S., Buffalo, NY Dec 20, 2011
  •   5.0
      –   Maryanne S., Buffalo, NY Dec 9, 2011
  •   4.0
    "I thought my salesman was exceptional and very attentive. I had differences with the manager and did like he tried to persuade me into a model I was not interested in b/c it was on the lot. I felt he was using me to help with the month sales. My salesman was very helpful and answered all of my questions and concerns."   –   MINI Owner, Buffalo, NY Dec 7, 2011
  •   5.0
      –   Charlotte M., Caledonia, NY Dec 7, 2011
  •   5.0
      –   Paul W., East Amherst, NY Dec 6, 2011
  •   5.0
      –   Penny T., Rochester, NY Dec 6, 2011
  •   5.0
    "I would like to thank Annmarie Basile ,John Szczudlik and Mike {Mini Manager} for their help and kindness."   –   Joseph D., Buffalo, NY Dec 5, 2011
  •   5.0
    "Buying a mini at Towne is always a pleasure. Once you have designed your mini on the website and know what you want in a car, the staff will show you cars on the lot that are similar and allow you to see the accessories that you are interested in. Should you choose to order one that is perfect, that is about as easy and pleasant a process as it could be. The staff, my favorite is Greg, walk you thru the process in the most professional manner. While in the dealership you are treated as a special guest not just a customer. I will never go anywhere else to purchase another mini."   –   Susan N., Seneca Falls, NY Dec 5, 2011
Service Rating 4.7
  •   5.0
    "An effort is always made to accomodate my schedule and get the job completed to my satisfaction."   –   Gail M., Colden, NY Feb 17, 2012
  •   4.5
      –   Leslie L., Rochester, NY Feb 17, 2012
  •   5.0
      –   Marc A., Tonawanda, NY Feb 16, 2012
  •   5.0
      –   William M., Horseheads, NY Feb 15, 2012
  •   5.0
    "Though disappointed by the fact that i had to leave my car and return to pick it up d/t need for water-pump recall on 2009 model, I appreciated having a rental car for my use at no added expense except for gas and time involved in making the retrun trip."   –   MINI Owner, Rochester, NY Feb 15, 2012
  •   4.5
      –   Michael T., Sackets Harbor, NY Feb 15, 2012
  •   4.5
      –   Sharon R., Lily Dale, NY Feb 10, 2012
  •   4.0
    "I was told the routine maintenance would take between an hour and an hour and a half for the service. Everyone was very friendly when I arrived, and very helpful. I waited for my car in the waiting area. About an hour and 10-15 minutes after I arrived, I noticed my car was done and in the parking lot outside the service area. By this time it was very busy, so I figured they had to wrap things up and would be out soon to let me know my car was ready. An hour and half after I had arrived people who had been there after me had been getting their cars, and no one had explained anything to me. At an hour and 45 minutes after arrival I finally went and stood by the service window. They let me know they were waiting for my paperwork. I waited there another 10 minutes and they finally said they'd get it together and mail it to me if I didn't want to wait anymore. I let them know that was fine. By this time I had been there almost two hours for a routine maintenance apt and everyone in the waiting area who had arrived after me had left. Everyone was very courteous, but it was longer than I thought it would be, and I had to go find out what was happening with my car. I could have used more communication so I knew what was happening."   –   Stephen G., Buffalo, NY Feb 8, 2012
  •   5.0
    "Truly exceptional."   –   MINI Owner, Lancaster, NY Feb 6, 2012
  •   5.0
      –   William K., Webster, NY Feb 4, 2012
  •   4.5
    "You could have kept me posted on the parts backorder better. I didn't get any updates unless I called you."   –   James F., Grand Island, NY Feb 2, 2012
  •   4.5
      –   Michael O., Williamsville, NY Jan 30, 2012
  •   5.0
      –   Kathleen T., Hamburg, NY Jan 30, 2012
  •   5.0
      –   MINI Owner, Buffalo, NY Jan 29, 2012
  •   5.0
      –   MINI Owner, Pittsford, NY Jan 25, 2012
  •   5.0
      –   Alan K., Pittsford, NY Jan 25, 2012
  •   5.0
      –   MINI Owner, Jamestown, NY Jan 25, 2012
  •   5.0
    "Maintenance issue taken care of the same day as when I first called. Much appreciated."   –   Bobbi P., Williamsville, NY Jan 22, 2012
  •   5.0
      –   MINI Owner, Hamburg, NY Jan 20, 2012
  •   5.0
    "With the tire pressure warning on, I dropped by with no appointment to get some air only to find out that I had a bolt straight through my brand new tire!!! Half an hour later I was on my way with a new tire and a clean shiny Mini!!! Mark educated me about run-flat tires, John kept me company and Mike took the "sting" out of a bad surprise....In all, a great experience!!! Love this place!!!!"   –   Ann D., Williamsville, NY Jan 19, 2012
  •   5.0
      –   MINI Owner, Holland, NY Jan 18, 2012
  •   4.0
      –   K., Cheektowaga, NY Jan 16, 2012
  •   5.0
    "It is ALWAYS a pleasure coming in for service !"   –   Donna C., Lima, NY Jan 15, 2012
  •   5.0
    "Friendly service, offered a loaner car, service was completed in a very timely matter."   –   MINI Owner, Pittsford, NY Jan 15, 2012
  •   5.0
    "I came in from Syracuse, so I was concerned about ha vying work done in a timely fashion, so that I could travel back the same day. The work was done faster than I had anticipated. My questions were answered completely and in a professional manner. My experience was extremely positive. I only wish this dealership was in Syracuse!"   –   Mark A., BALDWINSVILLE, NY Jan 13, 2012
  •   5.0
      –   Ray K., Cheektowaga, NY Jan 12, 2012
  •   5.0
    "My salesperson, Dennis Merrick handled the service visit for me. He ordered my new tires, drove my car to the dealership and brought it back to my house the same day with the new tires installed. It could not have been easier. Thank You"   –   Eric L., Hamburg, NY Jan 11, 2012
  •   4.5
      –   MINI Owner, Snyder, NY Jan 11, 2012
  •   4.0
      –   Robert M., Rochester, NY Jan 9, 2012
  •   4.5
    "Dissappointed at initial notification that certain repairs were not covered by Mini CPO warranty, but Mark at Towne quickly and politely worked with Mini to make sure that repairs are covered, rescheduled appointment for additional work."   –   Christopher L., Buffalo, NY Jan 6, 2012
  •   5.0
    "Had to get a headlight bulb replaced. Marc and Sarah got me out of there in less than 15 minutes and I made it to work on time."   –   Steven G., South Wales, NY Jan 6, 2012
  •   5.0
      –   Victoria H., Amherst, NY Jan 3, 2012
  •   4.5
      –   Therese W., Eggertsville, NY Jan 1, 2012
  •   5.0
      –   Nancy S., Buffalo, NY Dec 30, 2011
  •   3.5
      –   MINI Owner, Clarence Center, NY Dec 29, 2011
  •   5.0
      –   Jane M., Getzville, NY Dec 29, 2011
  •   5.0
      –   Joseph D., Webster, NY Dec 29, 2011
  •   5.0
      –   Mary T., East Amherst, NY Dec 29, 2011
  •   5.0
      –   Jack D., Tonawanda, NY Dec 28, 2011
  •   4.5
      –   James E., Macedon, NY Dec 27, 2011
  •   4.5
      –   MINI Owner, Erie, PA Dec 27, 2011
  •   4.5
    "Everyone was very kind. I dropped my Mini off and was in my loaner Mini within 5-10 minutes. Picking up my Mini was just as easy, plus when they brought it out it was cleaner then when I dropped it off! Bonus!"   –   Jennifer O., Randolph, NY Dec 27, 2011
  •   4.5
      –   Robert B., Alden, NY Dec 25, 2011
  •   5.0
      –   Thomas H., Hornell, NY Dec 25, 2011
  •   5.0
      –   Charles S., Le Roy, NY Dec 23, 2011
  •   5.0
      –   Raymond A., Tonawanda, NY Dec 23, 2011
  •   5.0
      –   Jason H., Mount Morris, NY Dec 22, 2011
  •   5.0
      –   Andy F., Rochester, NY Dec 22, 2011
  •   5.0
      –   Andrew L., Hamburg, NY Dec 20, 2011
  •   5.0
      –   MINI Owner, Lewiston, NY Dec 17, 2011
  •   4.5
      –   MINI Owner, Lockport, NY Dec 17, 2011
  •   5.0
      –   Anne R., Rochester, NY Dec 17, 2011
  •   5.0
      –   Franco D., Hamburg, NY Dec 15, 2011
  •   5.0
      –   MINI Owner, Olean, NY Dec 15, 2011
  •   5.0
      –   MINI Owner, East Aurora, NY Dec 14, 2011
  •   3.5
      –   Marla C., Lockport, NY Dec 12, 2011
  •   5.0
    "things went great-always a good time with our mini friends"   –   MINI Owner, Depew, NY Dec 11, 2011
  •   4.5
    "I came for my third-year service and inspection. Mark was very professional, as usual. He pointed out that a tire failed the inspection, suggested but did not insist that I change the pair of tires. When I declined to buy, but mentioned that the netting in my trunk was damaged, hegave me a new one. The visit was only 90 minutes long. Thank you."   –   Michael J., Painted Post, NY Dec 10, 2011
  •   4.5
      –   C Gregory V., Amherst, NY Dec 9, 2011
  •   4.5
      –   Jeffrey L., Snyder, NY Dec 9, 2011
  •   4.0
      –   Andrew M., Amherst, NY Dec 7, 2011
  •   5.0
    "Towne Mini is a case study in customer service! Many Thanks!"   –   Randy G., Bemus Point, NY Dec 7, 2011
  •   5.0
      –   Mark H., Fairport, NY Dec 7, 2011
  •   5.0
      –   Camille K., Kenmore, NY Dec 6, 2011
  •   5.0
      –   David R., Hamburg, NY Dec 6, 2011
  •   4.5
      –   MINI Owner, Rochester, NY Dec 3, 2011
  •   5.0
    "Extremely happy with the knowledgable and helpful staff at Towne Mini. Thank you!"   –   MINI Owner, Buffalo, NY Dec 2, 2011
  •   5.0
      –   Caroline B., Williamsville, NY Dec 1, 2011
  •   5.0
      –   Nancy P., Orchard Park, NY Nov 29, 2011
  •   3.0
    "I felt that only items on the checklist was looked at. For example, if I had a concern about extra bumpiness from my car, only that was attended even if there is an glaring noise a technician don't care to look at. I had to take the car back later and found an O ring was broken. If I live in Buffalo it is already an inconvenience let alone, I live in Rochester. It's a hike and cost me gasoline."   –   MINI Owner, Rochester, NY Nov 29, 2011
  •   5.0
      –   Kristine A., Lockport, NY Nov 28, 2011
  •   4.5
      –   Carol M., Williamsville, NY Nov 25, 2011
  •   4.0
      –   MINI Owner, Corning, NY Nov 25, 2011
  •   5.0
    "great service just like always."   –   Alan B., Rochester, NY Nov 25, 2011
  •   4.5
      –   desi b., rochester, ny Nov 23, 2011
  •   5.0
      –   Philip T., North Tonawanda, NY Nov 22, 2011
Towne MINI 8215 Main Street WILLIAMSVILLE , NY 14221 Sales: 716-504-6464